Shipping policy

SHIPPING OVERVIEW
All orders are carefully packed and shipped by me (and my families!) from my studio in Hong Kong. I use dedicated international shipping lines to ensure your items arrive safely and efficiently.

For our major markets, your package will be handled by the following local carriers once it reaches your country:

Most orders are delivered within 1–2 weeks worldwide. Please understand that delivery may take longer during busy seasons or unexpected postal delays, but I’ll always do my best to get your items to you safely.

DUTIES, CUSTOMS & TAXES
We want your shopping experience to be worry-free!

  • USA & Canada: Good news! All import taxes and duties are now pre-collected at checkout. There are no hidden fees or surprise charges upon delivery.

  • EU & UK: We also collect VAT at checkout for a smoother delivery. If you prefer to shop via Etsy, you can visit our Etsy store! If a specific item is missing there, just message us and we’ll set up a custom listing for you.

  • Other Countries: For all other destinations, customers remain responsible for any local customs fees or taxes as per their country’s regulations.


PRE-ORDER SHIPPING
If your order includes pre-order items, all items will be held and shipped together once the pre-order is ready, reducing shipping costs. For faster delivery of in-stock items, place a separate order.

LOST PACKAGES
If your package doesn’t arrive, contact us within 45 days of shipment. If confirmed lost by the postal service provider after investigation, we’ll process a refund or replacement per our Return and Refund Policy.

UNCLAIMED PACKAGES
If a package is unclaimed and returned to us (typically after 1 month), we’ll reach out with options:

  1. Pay postage to re-ship, or
  2. Request a refund per our Return and Refund Policy.
    Monitor your delivery to avoid returns!