Refund policy

OUR COMMITMENT
We want you to love your purchase! If something’s not right, we’re here to help with a clear refund and return process. Contact us for any inquiries.

CANCELLATIONS
To cancel an order before it ships, email us within 24 hours of purchase. A 5% handling and restocking fee will be deducted from your refund. Once shipped, cancellations are not possible.

RETURNS FOR DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:

• Notify us within 7 days of delivery with photos.
• Return the item in its original condition within 30 days of receipt.
• We’ll cover return shipping costs and offer a replacement.
  For minor flaws, we may offer a partial refund, determined case-by-case.

REFUNDS FOR LOST PACKAGES
If your package is missing, contact us within 45 days of shipment. If the post service provider confirms it’s lost after investigation, we’ll issue a full refund or send a replacement, based on availability.

👉 We won’t be able to assist with lost packages reported after 45 days, as tracking records may no longer be available.

UNCLAIMED PACKAGES
If a package is returned to us unclaimed:

• Re-ship: Pay the new postage cost, or
• Refund: Receive a refund minus a 10% restocking fee and original shipping costs.
  We’ll contact you to confirm your preference.

NON-REFUNDABLE ITEMS
Items purchased on sale are not eligible for returns or refunds unless damaged or defective.

PROCESSING TIME
Refunds are processed within 5-10 business days of receiving your return or confirming a lost package. Funds will return to your original payment method.

AGREEMENT
By purchasing from our store, you agree to this policy. We may update it periodically—please check back as needed.